HELP & FAQ'S

1. What is Dream-Asians.com and how does it work?
2. How does Dream-Asians.com differ from other competitors?
3. Translation support. What are the benefits?
4. How do I contact Dream-Asians.com?
5. What are Dream-Asians.com Services & Pricing?
6. How do ladies get their profiles posted on your website?
7. How do I submit my success story to Dream-Asians.com?

Getting Started

8. How do I join?
9. How does my relationship with an Asian lady usually work?
10. How do I find my Dream Asian?

Corresponding with Ladies

11. How do I contact the ladies I like on your website?
12. How do I send an email to a lady?
13. Introductory letters from ladies – what are they?
14. How long does it take to receive a reply?
15. Am I assured a response from the lady I selected to write or call?

Phone & Video Chat

16. How does Phone Chat work and what are the costs?
17. How does Video Chat work and what are the costs?

Romance Tours

18. What is a Romance Tour?
19. Why should I go on a tour organized through Dream-Asians.com?
20. When should I go?
21. What destinations can I choose from?

Sending Gifts to Ladies

22. What are the gifts and what gift should I choose?
23. How do I send a gift to my favorite lady?
24. Can I use credits to pay for gifts?
25. How do I know my gift was delivered?

My Account

26. I forgot my password. Can you help?
27. How do I upload a photo into my profile?
28. How do I disable / enable my email notifications?
29. How do I know how many available credits are remaining in my account?
30. How do I use the "Favorites" mailbox?

Billing

31. How do credits work?
32. What forms of payments are accepted?
33. My Credit Card Has Been Declined. Why? Can You Help?

General Questions

1. What is Dream-Asians.com and how does it work?

Dream-Asians.com is an online dating service and travel community where single men have the opportunity to meet genuine Asian ladies who are searching for lasting companionship and marriage.

Our Asia based head office with its agencies and affiliates throughout Asia are committed to providing you with the highest level of service from signing up to our service, to searching our database, planning a Romance Holiday Tour to meet your potential matches, right through to Visa support and marriage arrangements.

We pride ourselves on our top-level customer service and on our many success stories, and we hope you will give us the opportunity to help you find lasting love with the Asian lady of your dreams.

2. How does Dream-Asians.com differ from other competitors?

Unlike other services, Dream-Asians.com is represented in Asia to connect you with high quality Asian ladies seeking loving relationships. All the ladies you’ll find on our website have been interviewed by our representatives for quality and sincerity. Most of our ladies cannot be found on other sites, and our customer service agents actively maintain an up-to-date database, so you’ll find no fake or inactive profiles on Dream-Asians.com.

Also, with Dream-Asians.com you only pay for the services you want. We don’t charge any annual membership fees and there are no long term commitments. You simply purchase credits and redeem them for the services you want – it’s that simple!

3. Translation support? What are the benefits?

Although English language is taught to all children at school at majority of Asian countries such as Thailand, Vietnam, or Cambodia, great majority of Asian ladies do not have much experience communicating with foreign gentlemen and initially do not feel secure using English for communicating. Owing to traditional education and values, many girls also find it not easy to initiate contact with foreign men. Through our translation support we are tapping into large pool of genuine and loyal Asian ladies who are eager to meet foreign gentlemen for serious and lasting relationship.

Many of the Asian girls who can be found on the unassisted dating sites, freely communicating in English are using the international dating arena to generate personal financial gain and are not interested in serious relationship. Quite often they use fake photos and untrue information.

4. How do I contact Dream-Asians.com?

Have a question about our services? Our customer service agents are standing by to give you an immediate answer! To contact us now, please visit our Contact Us page.

5. What are Dream-Asians.com Services & Pricing?

On Dream-Asians.com, we have a credit system in place to provide you with the most value for your money while you are searching for love. You simply purchase the amount of credits you wish to buy and redeem them for services including:

• Email Correspondence

• Phone Chat

• Live Video Chat

• And more!

For more information on Dream-Asians.com pricing, please visit our Service & Prices page.

6. How do ladies get their profiles posted on your website?

Prospective Asian ladies are asked to visit one of our local offices to undergo an interview to ensure they have genuine intentions to find lasting companionship. Once they pass our quality assurance test, they fill out our registration form and have their photograph taken by our in-house photographer.

We then upload her profile and photograph to our website. All registration services are provided to our ladies free of charge.

7. How do I submit my success story to Dream-Asians.com?

We’d love to hear from you! To share your success story with us and the rest of the Dream-Asians.com community (all names are kept confidential), please email it to success@dream-asians.com

Getting Started

8. How do I join?

Not our member yet? Simply click here to sign up for free!

After you join, in addition to browsing or searching women profiles, you will be able to…

• Add ladies you like to your very own ‘Favorites’ section

• Send them letters and get to know them with no language barrier

• Talk to them and see them live using telephone or video chat

• Meet them on your unforgettable Romance Holiday Tour with your own personal guide

• Should you be ready for the next level, we will be more than happy to organize your romantic wedding or help you with Visa issues!

Finding love with Dream-Asians.com is simple:

1. Sign up for a free account

2. Search our online database of thousands of genuine beautiful Asian ladies to find the ladies that catch your eye

3. Purchase credits to use towards starting communication with the ladies of your choice via email then later live Phone and Video Chat.

4. Give her a gift from the Dream-Asians.com Gift Shop

5. Meet her in person on a custom Romance Holiday, a romance tour complete with pre-arranged dates with Dream-Asians.com ladies and a relaxing vacation all in one!

6. Found your lady love? We’ll also assist you with Marriage Arrangements & Visa Services.

10. How do I find my Dream Asian?

Once you’ve registered for a free account with us, simply:

• Click on the "Photo Gallery” option in the main menu to browse women profiles, OR…

• Click on the "Search" option in the main menu to find women matching your own criteria.

Tip: After you’ve found a lady you like, consider sending her a letter using the "Write Me" option in her profile to break the ice and let the relationship evolve naturally from there.

Corresponding with Ladies

11. How do I contact the ladies I like on your website?

We recommend you send her a letter initially, but feel free to contact her the way you feel the most comfortable with.

Here are your options:

1. Send her a letter: Click on the "Write Me" option in girl's profile to compose and send your letter. The letter will be immediately translated by our translator for her.

2. Call her: Click on "Call Me" option in lady's profile to book a translator assisted phone chat with her.

3. Video chat with her: Click on "Book Video Chat" option in her profile to book a translator assisted video chat with her. You will be able to see her and chat with her live.

4. Send her a gift! Even if it sounds a bit "crazy" this may be a good and surprising option for breaking the ice initially (if you send it with a personal message of course). Click on "Send Me Gift" in girl's profile.
   
   

Just like you, our lady-members have the option to send a letter to men they like. These initial letters from ladies are called "introductory letters.” When you receive one of these letters, if you like what you see in the lady’s profile, open the introductory letter and reply to her. If you don't like what you see, simply ignore the letter or delete her profile from your Mailbox.

14. How long does it take to receive a reply?

The majority of the ladies in our database are eager to find a lasting, loving relationship just like you! As a result, they check their mailboxes very regularly. There are some ladies who may not have access to a home computer, and these ladies may check their mailboxes 2-3 times a week. At the most, our ladies check their mailboxes once per week, though this is very rare.

15. Am I assured a response from the lady I selected to write or call?

Once you find profiles of ladies that interest you, we encourage you to reach out and express your interest. Remember: These ladies are as eager for lasting, loving companionship as you are! Still, please understand that each lady has the option of showing interest back or not.

To increase your chance to receiving a response back from a lady you choose to write to or call, we encourage you to open up and share a little about yourself in your initial communications. This often helps our ladies feel comfortable in responding.

Phone & Video Chat

16. How does Phone Chat work and what are the costs?

If you want to get to know your dream Asian lady more, what better way there is than booking a live Phone Chat!

To help you both overcome any language differences so that you can both get to know one another as quickly as possible, we can also provide you with a translator to make your call go as quickly as possible. This is included in our service, meaning there is no extra charge to you for using our translation services!

Phone calls are paid for on a credit basis. Simply purchase credits and redeem them. For more on purchasing credits, please visit our Pricing page.

17. How does Video Chat work and what are the costs?

How would you like to see your dream Asian lady live and in color? Try a Live Video Chat! Initiating a live video chat is easy - simply click on the 'Video Chat' button located beside her profile to express your interest.

Romance Tours

18. What is a Romance Tour?

Once you’ve found your love match on our website, or even several potential love matches, it’s time to book your Romance Holiday Tour!

A Romance Tour is a guided, flexible holiday to Thailand that is part relaxing vacation and part an opportunity for you to meet one or several women that you’ve met on Dream-Asians.com for potential long-term love and happiness.

After arranging your own airfare, your own personal English-speaking tour guide will meet you in Bangkok. Depending on the package you choose, you will have the chance to visit several exotic locations and also enjoy group dates as well as private individual dates with ladies you’ve pre-selected from our website.

For more details on Romance Tours, please visit our Romance Tours page.

19. Why should I go on a tour organized through Dream-Asians.com?

Only Dream-Asians.com offers you a custom vacation tailored to your individual needs and led by your own personal English speaking guide.

For more detailed information on our tour packages, please visit our Romance Tours page.

20. When should I go?

When you are ready to meet your potential love matches in person, it’s time to allow us to arrange a Romance Holiday for you to exotic Thailand.

Thailand ranks among the most popular tourist destinations in the world. In fact, over 80% of people who visit Thailand return to visit again!

Thanks to Thailand’s mild climate, it’s possible to enjoy Thailand’s enviable white sandy beaches and swim in the luxuriously warm emerald-colored ocean at any time of the year. Many American and European travelers prefer to visit Thailand in December and January to escape the cold North American winters, while others prefer to enjoy their summers in Thailand.

For more information on Thailand, please visit our Romance Tours page.

21. What destinations can I choose from?

The purpose of our Romance Tours is to introduce you to the lush culture of Thailand as well as give you the opportunity to meet the most number of potential love matches through our service as possible.

Your total satisfaction is our mission, and for this reason we’ve arranged for you to visit three exotic Thai destinations during your Romance Tour…

• Bangkok, Thailand’s colorful, bustling capital city

• Chon Buri, meaning “City of Water” – a region of white sandy beaches located 60 miles east of Bangkok

• Korat, the capital city of a region steeped in ancient Thai history and heritage

• You may also visit additional nearby destinations upon request for an additional fee

For more information on our Romance Tours destinations, please visit our Romance Tours page.

Sending Gifts to Ladies

22. What are the gifts and what gift should I choose?

If you’ve found a lady who has caught your eye and you’d like to express your growing affection for her, we invite you to send her a gift from the Dream-Asians.com Gift Shop.

The Dream-Asians.com Gift Shop includes:

• A selection of tasteful gifts guaranteed to make her smile, from flower bouquets to perfume and cuddly toys.
  

• Intensive language courses to help you strengthen your growing relationship.
  

• Professional photo shoots of the lady of your choice – she’ll be photographed by a professional photographer and the pictures will be sent exclusively to each of you.
  

• Plus much more!
  
  

For more information on sending gifts, please visit our Gifts page.

23. How do I send a gift to my favorite lady?

Simply click on the "Send Me Gift" option while viewing your favorite lady's profile. Pick your gift(s) with care and follow the easy instructions to proceed to checkout. After your payment is accepted, you will receive a confirmation email with a receipt. Your gift will usually be delivered to your lady within 4-7 business days after you place your order.

And to share with you the joy, we will even email you a picture of her face at the moment that she receives your gift!

Unfortunately no. We handle gift purchases separately from other services, therefore we accept payment for gifts from our Gift Shop by credit card or PayPal only.

25. How do I know my gift was delivered?

We understand that you’d like to see how your lady responds to your gift. So to share her joy with you, we will email you a picture of her with your gift the moment that she receives it!

My Account

26. I forgot my password. Can you help?

Sure, not a problem. Just click on the "Lost Password?" link at the bottom of the log in page and follow the instructions for safe password recovery.

27. How do I upload a photo into my profile?

Uploading your photo is easy! Simply:

1. Log in to your member's area.

2. Click on the "My Account” link in the main menu.

3. Click on the “View My Profile” link in your account.

4. Upload your icon (the main picture for your profile). Your old photo (if any) will be replaced with your new one.

5. Click on the "Add photo" link to upload additional photos along with your comments.

Not a Dream-Asians.com member yet? Click here to sign up for free!

1. Log in to your member's area.

2. Click on the "My Account” link in the main menu.

3. Set your desired email notification preferences in the “E-mail Me Alerts On” section.

Not a Dream-Asians.com member yet? Click here to sign up for free!

29. How do I know how many available credits are remaining in my account?

1. Log in to your member's area.

2. Click on the “My Account” link in the main menu.

3. Your remaining credits will be shown in the "My Account Status" section.

Not a Dream-Asians.com member yet? Click here to sign up for free!

30. How do I use the "Favorites" mailbox?

Your "Favorites" mailbox is essentially a place where you can save profiles that catch your eye to separate your favorite girls from the rest.

When you find a lady you like you can add her to your "Favorites" mailbox by clicking on "Add Me to Favorites" option in her profile.

From that moment all the communication between you and her will be handled in the "Favorites" section. All communication between you and other girls will be handled in the regular "Mailbox" section.

Billing

31. How do credits work?

With Dream-Asians.com, you only pay for the services you want. We don’t charge any annual membership fees and there are no long term commitments. You simply purchase credits and redeem them for the services you want – it’s that simple!

And if you’d like to purchase credits in bulk, we offer several packages to provide you with a bulk discount.

You can redeem credits for services including:

• Email Correspondence

• Phone Chat

• Live Video Chat

• And more!

For more information on Dream-Asians.com pricing, please visit our Pricing page.

32. What forms of payments are accepted?

At this time, we accept all major credit cards and PayPal.

33. My Credit Card Has Been Declined. Why? Can You Help?

Credit card companies do not always give us the reason why a transaction was declined. That said, here are a few possible reasons why your credit card may have been declined:

• The credit card number or the expiry date may have been entered incorrectly

• There were insufficient funds available on the credit card

• Your bank or credit card company may have been experiencing some technical issues
  

To determine the reason why your transaction was declined, we recommend contacting your credit card issuer by telephone.